On 2026-08-16, a Salesforce Hyperforce migration caused connection interruptions between Salesforce and Clari across a small group of customer accounts. This issue temporarily paused automated data updates for some organizations and required their users reauthenticate with Salesforce. There is no known way to avoid this situation for future Hyperforce migrations, but we continue to work with Salesforce to explore options.

We have confirmed from Salesforce what caused the outage for the impacted users. A summary of the incident will be posted within the next three US business days.

The problem appears to have been a one-time event with Salesforce. We continue to monitor for any recurrence and are actively engaged with Salesforce support to understand what happened and how to avoid further occurrences. We will leave this record in "monitoring" state until we have a satisfactory understanding about the incident but do not expect to make further updates.

A small number of customers had their Salesforce integration user disconnected due to token expiration. When this happens, the regular data sync into Clari is unable to run. Our engineering team along with Salesforce support is investigating the problem. No new disconnections have been observed since 2026-08-16. If your integration user has been disconnected, you can reconnect it to resolve the sync problem. If you need help, please reach out to Support to get assistance.