We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
Our Engineering teams have resolved the issue and as a result, system functionality has been restored to normal
On 2026-08-16, a Salesforce Hyperforce migration caused connection interruptions between Salesforce and Clari across a small group of customer accounts. This issue temporarily paused automated data updates for some organizations and required their users reauthenticate with Salesforce. There is no known way to avoid this situation for future Hyperforce migrations, but we continue to work with Salesforce to explore options.
The scheduled maintenance has been completed.
At approximately 2026-08-05 00:02 UTC, a subset of organizations experienced errors when attempting to access the Clari application. Affected users saw the message: "Something went wrong with loading application resources."
Our engineering team identified a regression introduced in a recent deployment and issued a hotfix. Systems returned to normal operations at 2026-08-05 13:30 UTC . No customer data was at risk at any point during this incident.
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